Refund Policy

Last updated 6 November 2026

Plan fees

Starter and Pro are one-time fees, and they are not refundable once your plan is active. That stays true if you stop using Baysson, close your account, or are suspended or deleted. Moving from Starter to Pro is a separate payment of the full Pro fee, and your Starter fee isn’t credited towards it.

When we will put it right

Contact us and we will fix the problem or refund you if:

• you were charged twice for the same plan
• you were charged but your plan didn’t change
• you were charged the wrong amount

Include your payment reference. We handle these by hand, so it can take some time.

Your legal rights

Nothing here removes rights you have under consumer law where you live. In some countries, including the UK and EU countries, that can include a right to cancel soon after buying.

Withdrawals

Baysson’s 20% withdrawal fee isn’t refundable once a payout is paid. If a withdrawal fails or is rejected, the full amount, including the fee, returns to your balance.

Disputes with your bank

Please contact us first. If you raise a dispute with your bank or card provider, we may suspend your account while it is reviewed.

Contact

Members can reach us through Support in their dashboard. A public email address is coming soon.